Last Updated: October 2026

At Nigerian Hibiscus Flowers, we want you to shop with confidence. Please read this Refund and Return Policy carefully before placing an order. By completing checkout, you agree to these terms.

1. Review Before You Pay

Please carefully review your cart, product selections, sizes/quantities, and delivery details before payment. Once an order is placed and payment is confirmed, changes may not be possible.

2. No Change-of-Mind Refunds

We do not accept cancellations or refunds for:

• Change of mind
• Incorrect selections made by the customer
• Ordering the wrong product, size, quantity, or variant
• Deciding you no longer need the item after payment

Thank you for understanding and respecting our policy.

3. When Refunds Are Available

Refunds are only available when:

• An item you ordered is out of stock and we cannot fulfil it
• We cancel part or all of your order because we cannot supply the product

In those cases, we will notify you and issue a refund for the unfulfilled item(s).

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or clearly different from what you ordered, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A short description of the issue

We will review your report and, where the issue is confirmed on our side, arrange a suitable remedy such as a replacement (subject to stock) or a refund for the affected item.

5. Perishable and Natural Products

Our products are natural agro and wellness goods. Slight variations in colour, aroma, texture, or pack appearance can occur and are not considered defects. We are not able to accept returns once products have been opened, used, mixed, or resealed by the customer.

6. How Refunds Are Processed

Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or payment provider and may take several business days after we approve the refund.

7. Shipping Costs

If we cannot fulfil an item because it is out of stock, any shipping fee charged only for that unfulfilled item may be refunded as applicable. Shipping costs are otherwise non-refundable, except where we shipped the wrong item or a damaged item and you return it as instructed.

8. How to Contact Us

For refund or order issues, contact us with your order number through:

• Email: info@nigerianhibiscusflowers.com
• Phone/WhatsApp: +234 806 231 3985
• Website contact options on shop.nigerianhibiscusflowers.com

9. Policy Updates

We may update this Refund and Return Policy from time to time. The version on this page is the current policy for orders placed after the date above.

By placing an order, you acknowledge that you have read and agreed to this Refund and Return Policy.